Help & Contact
How can we help?
Find answers to common questions about deliveries and working with Loopster.
To get help with a delivery you have booked, contact support through the app or web app.
Support in the app and web app.
Human support and AI support are available through the Loopster app. As a sender, you can access the same support through the web app.
Human support
Monday–Friday, 08:00–18:00, Greece local time.
AI support
Available at all other times, including weekends.
24/7Deliveries operate 24/7. The hours above refer to support.
Your deliveries
Where can I use Loopster?
You can find our current pickup and delivery coverage on the ‘Service areas’ page.
Can I send a parcel at night or at the weekend?
Yes. Loopster operates 24 hours a day, 7 days a week.
Can I send a parcel from an iPhone or without installing an app?
Yes. You can create a delivery through the web app, directly in your browser on an iPhone, Android phone or computer, without installing an app. You can also use the Loopster Android app. The iOS app will follow.
Does the recipient need the app too?
No. The recipient does not need a Loopster account or the app. When the rider picks up the parcel, the recipient receives a PIN on the mobile number provided for the delivery. They give this PIN to the rider when the parcel is delivered. The recipient can contact the rider to coordinate the delivery.
How is the price calculated? Can I pay less if my delivery is flexible?
The price depends on the route, parcel weight, delivery window and delivery conditions. You can view the price through the app or web app.
A more flexible delivery window may lower the price. In this case, Loopster reduces its own commission, while the rider’s payment for the same delivery stays the same.
When can I start tracking my rider?
As the sender, you can see your rider’s live location as soon as they accept the delivery and start making their way to the pickup point.
Tracking continues after collection until the parcel is delivered.
Can I contact my rider?
Yes. You can contact your rider through in-app chat or by phone to clarify details or share instructions about the delivery.
How is delivery confirmed?
When the rider collects the parcel, a PIN is sent to the recipient.
At delivery, the recipient gives this code to the rider to confirm receipt.
Can I cancel a delivery?
You can cancel free of charge before a rider accepts the delivery. After acceptance and before the rider arrives at the pickup location, a cancellation fee applies. Once the parcel has been picked up, cancellation is no longer possible; contact support through the app or web app to arrange its return. See the full cancellation policy in our Terms of Use.
Working with Loopster
How do I become a rider?
Registration takes place through the Loopster Android app. You submit the required information and follow the steps to become a rider.
You must be able to issue the required service invoice under the Greek ΔΠΥ framework.
Can I take deliveries along routes I already travel?
Yes. You can register recurring or one-off routes and take deliveries that fit those journeys.
Alternatively, you can make yourself available for deliveries to different destinations.
How much do I receive, and when am I paid?
You see the payment for each delivery before you accept it. The amount reflects distance, parcel weight and delivery conditions and is stated excluding VAT, before any applicable taxes and deductions.
Payments are made every 15 days, through the app, to your chosen account. You issue the corresponding invoice.
Get in touch.
For general enquiries or business partnership proposals, email:
To get help with a delivery you have booked, contact support through the app or web app.
For written complaints or compensation claims, contact us through the app or at info@loopster.gr. See the Terms of Use.